Support

Email feedback@walkdown.app. One person reads it, and you will usually hear back within a day.

If you are reporting something broken, it helps to include your iPhone model, your iOS version, and what you were doing when it happened.

I paid but the app still says I am out of exports

Open Settings inside the app and choose Restore Purchases. Make sure you are signed in with the same Apple Account you bought it with. If it still does not appear, email us with the date of purchase and we will sort it out.

My photos are not showing on my other device

Check that iCloud is signed in on both devices and that iCloud Drive is turned on. Sync runs in the background and large photo libraries can take a while on a first run.

My business details are not on the report

Open Settings inside the app and fill in your name, business name, address, email and phone. They are written into the cover and the letterhead band at the moment you export, so re-exporting an old job picks up any details you have since added.

Can I use it on my iPad or Mac?

Yes, and it is the same purchase. On Mac it needs Apple silicon (M1 or later) and macOS 26. Capture on your iPhone, then open the same jobs on an iPad or Mac to write them up on a bigger screen. Turn on iCloud sync so the jobs appear everywhere.

Can I get a refund?

Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com and sign in with your Apple Account.

Feature requests

Send them. The roadmap is genuinely shaped by what people ask for, and a short description of the job you were trying to do is more useful than a description of the feature.